RETURNS POLICY

RETURNS POLICY

We offer free returns or exchanges within 14 days of receiving your order. You can exchange your product for a different product, or we will issue a refund to the original payment method, minus any shipping costs.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must be unused & in the original packaging

 

To initiate a return or exchange, please email our Customer Service Team or email us at info@cozmeticlab.com.au please provide the following information to assist with your return:

  1. Provide your order ID and full name
  2. Specify the product you wish to return/ exchange
  3. Reason for return/ exchange

 

Additional Information:

  • A return shipping label will be supplied via email
  • Ensure to safely pack your return item
  • You will receive confirmation of your refund, or replacement product approx. 7 days after receipt of returned goods.

Please choose carefully as we do not offer refunds on opened items.