RETURNS POLICY
RETURNS POLICY
We offer free returns or exchanges within 14 days of receiving your order. You can exchange your product for a different product, or we will issue a refund to the original payment method, minus any shipping costs.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be unused & in the original packaging
To initiate a return or exchange, please email our Customer Service Team or email us at info@cozmeticlab.com.au please provide the following information to assist with your return:
- Provide your order ID and full name
- Specify the product you wish to return/ exchange
- Reason for return/ exchange
Additional Information:
- A return shipping label will be supplied via email
- Ensure to safely pack your return item
- You will receive confirmation of your refund, or replacement product approx. 7 days after receipt of returned goods.
Please choose carefully as we do not offer refunds on opened items.