We offer free returns or exchanges within 14 days of receiving your order. You can exchange your product for a different product, or we will issue a refund to the original payment method, minus any shipping costs.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be unused & in the original packaging
If the Shade Finder was used for shade selection and you are unhappy with your shade we offer free exchange within 14 days of receiving your order.
- Provide your order ID and full name
- Specify the product you wish to return/ exchange
- Reason for return/ exchange
- A return shipping label will be supplied via email
- Ensure to safely pack your return item
- You will receive confirmation of your refund, or replacement product approx. 7 days after receipt of returned goods.
Please choose carefully as we do not offer refunds on opened items.