We offer free returns or exchanges within 14 days of receiving your order. You can exchange your product for a different product, or we will issue a refund to the original payment method, minus any shipping costs.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must be unused & in the original packaging

If the Shade Finder was used for shade selection and you are unhappy with your shade we offer free exchange within 14 days of receiving your order.

To initiate a return or exchange, please email our Customer Service Team or email us at please provide the following information to assist with your return:

  1. Provide your order ID and full name
  2. Specify the product you wish to return/ exchange
  3. Reason for return/ exchange


Additional Information:

  • A return shipping label will be supplied via email
  • Ensure to safely pack your return item
  • You will receive confirmation of your refund, or replacement product approx. 7 days after receipt of returned goods.

Please choose carefully as we do not offer refunds on opened items.