Please read carefully.

These Terms and Conditions are the official terms of use for Cozmetic Lab and its website and mobile website (www.cozmeticlab.com.au), as well as Cozmetic Lab social media sites, such as Facebook and Instagram etc.

The use of these sites are governed by the TERMS AND CONDITIONS AGREEMENT set forth below. Your use of this site or purchase from Cozmetic Lab indicates your understanding and acceptance of these terms and conditions to which you agree to be bound by.

Cozmetic Lab is the service provider; it is also referred to as “us” and “we”.

Customer is the person or organisation who purchases or seeks services from Cozmetic Lab; it is also referred to as “you” and “Customer”. We reserve the right to add to, change or delete these terms due to changes in technology or applicable laws. Due to these changes we recommend you frequently check these Terms & Conditions for such changes.



If you are below the age of consent under applicable law in the country in which you reside, then your parent or legal guardian must read and accept the terms and conditions of this Agreement in your name and on your behalf.

We at times may test new features, functionalities, services, user interfaces and products that we are considering incorporating into our Services. We reserve the right to include or exclude you from these tests without notice.

You are solely responsible for ensuring that your use of the Services is in compliance with all laws, rules and regulations applicable to you. If you are a minor, you may wish to consult your parents about what portions of the Services are appropriate for you.



You may register for an account on the Site (an “Account”). To use certain portions of the Services, you are not required to sign up for an Account. However, certain features of the Service, such as accessing your order history, require you to register for an Account. You must provide accurate and complete information and keep your Account information updated.

You shall not: (i) select or use as a username a name of another person with the intent to impersonate that person; (ii) use as a username a name subject to any rights of a person other than you without appropriate authorization; or (iii) use, as a username, a name that is otherwise offensive, vulgar or obscene.

You are solely responsible for the activity that occurs on your Account, and for keeping your Account password secure. You may never use another person’s user account or registration information for the Services without permission. You must notify us immediately of any change in your eligibility to use the Services (including any changes to or revocation of any licenses from state authorities), breach of security or unauthorized use of your Account. You should never publish, distribute or post login information for your Account.



All orders placed are subject to confirmation and acceptance by Cozmetic Lab.

Cozmetic Lab may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to Cozmetic Lab, which must be received within seven days of the price increase notification.

If Cozmetic Lab discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund to the credit card with which you made your original purchase.

To minimise errors and improve efficiency, orders should be placed using our online ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include emailing us at info@cozmeticlab.com.au. For some organisations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarised purchase order.

Quantity in stock does not take into account the orders which are yet to be processed. It is possible that an order placed earlier will receive the stock allocation which was displayed at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our website.

Pre-Orders may be made for products that are not yet available, or out of stock, where marked on our Site. Cozmetic Lab will endeavour to give an accurate indication of the expected delivery time for all pre-orders, however cannot guarantee the delivery time and cannot be held responsible for delays in the delivery of pre-ordered products. Cozmetic Lab will contact you with updates on your pre-order products should unforeseen delays affect the estimated delivery time.



If you wish to change or cancel your order prior to dispatch please contact our Customer Services Team immediately via email at info@cozmeticlab.com.au, with your order number, to discuss what options are available to you.

Please note, once you’ve placed your order, it joins a queue for immediate processing and despatch from our warehouse therefore it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns policy.

Cozmetic Lab does not allow or support resale or export of products purchased from this site. All affiliates and third party suppliers must be approved by Cozmetic Lab and can be done so by contacting info@cozmeticlab.com.au. You agree when purchasing from this site that you are doing so for internal use only, and not for resale or export.



For online orders, accepted payments include credit cards (Visa/ Master card/AMEX)

The title of the goods supplied does not pass to the customer from Cozmetic Lab until the full amount is paid to Cozmetic Lab. We also accept payments via Paypal, Afterpay or direct transfer.

You agree to provide accurate and up-to-date payment information at the time you order any Product. We have contracted with a third party payment processor to facilitate purchases made on the Site.  You agree to have sufficient funds or credit available upon placement of any such order to ensure that the purchase price will be collectible by us.

We strive to provide accurate pricing information regarding the Products available on the Site. We cannot, however, insure against pricing errors. We reserve the right, at our sole discretion, to not process or to cancel any orders placed for a Product whose price was incorrectly posted on the Site as a result of an error. If this occurs, we will notify you by email.

We also may offer some Products for sale before they have been manufactured or arrive at our warehouse. When you pre-order these Products, we will ship them out once they are available. In rare cases, these items may not become available for shipping. Should this happen, we will notify you by email and cancel the item from your order.

Unless otherwise specified, prices quoted are exclusive of: (a) the costs of shipping or carriage to the agreed place of delivery; and (b) value added tax and any other tax or duty which (where applicable) must be added to the price payable. You agree to pay for taxes, shipping or carriage of the Products as such costs are specified by us when you submit your order.

Some of the Services that we offer, such as the order subscription service, may consist of an initial period, for which there is a one-time charge, followed by recurring period charges as agreed to by you. You will have the ability to specify how regularly you would like to order any auto-replacing products. By choosing a recurring payment plan, you acknowledge that such services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. All recurring payments are fully earned upon payment.

All orders of Products must be for your personal use only. By purchasing Products, you hereby agree not to resell or distribute such Products for any commercial purposes. All orders are subject to our acceptance or rejection based on Product availability, noncompliance with this Agreement or any other reason as determined in our sole discretion. For instance, if we have reason to believe that your order is not for personal use, we reserve the right to reject or cancel any order that you place. We also reserve the right, in our sole discretion, to take steps to verify your identity to process your order. We will either not charge you or refund the charges for orders that we cancel or do not process.

We attempt to provide accurate descriptions of Products. We do not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free. If a Product is not as described, your sole remedy is to return the item, as specified in this Agreement. We occasionally run promotions or provide limited-time offers for our Products. Please review the promotion or offer for eligibility and other terms and conditions.



All goods sold by Cozmetic Lab come with a warranty to be free from any defects or faults. This warranty is not transferable. Goods under warranty cover will be replaced or repaired by the manufacturer. Warranty only covers the item(s) sold by Cozmetic Lab.

All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged.

Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Cozmetic Lab. Cozmetic Lab is not responsible for any parcel missing in transit, on its return back to Cozmetic Lab.



Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.



You agree to defend, indemnify, and hold harmless Cozmetic Lab from and against any claims, actions or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from your breach of this Agreement or your access to, use or misuse of the Content or the Services.

We shall provide notice to you of any such claim, suit, or proceeding. We reserve the right to assume the exclusive defence and control of any matter which is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting our defence of such matter.



We reserve the right, in our sole discretion, to restrict, suspend, or terminate this Agreement and your access to all or any part of the Services or the Content at any time and for any reason without prior notice or liability, including the right to reject any order you place for the purchase of Products, which may result in the forfeiture and destruction of all information associated with your Account.

We reserve the right to change, suspend, or discontinue all or any part of the Services or the Content at any time without prior notice or liability. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, licenses of User Content, ownership provisions, warranty disclaimers, indemnity, limitations of liability, class action waivers and arbitration.




REDEEMING PROMO CODES: Enter your promotion code in the text box marked ‘Coupon Code” on the ‘Cart’ page during the checkout process and click “Apply Coupon”.

Please Note: Discount codes can be case-sensitive and should be entered exactly as they appear.

Only one promo code will work during checkout and cannot be used in conjunction with any other offer advertised on the site.

Promo codes are not valid when purchasing sale items.

Promotional codes cannot be applied after an order has been placed.


Luxe Beauty Group Pty Ltd T/A Cozmetic Lab  ABN 53 624 051 538